Current Opportunity

Manager, Premiums & Markets

Posted Date 7 March 2022

Job Type Permanent

Location Sydney

Industry Insurance

Contact Name John Killick

Contact Email

The State Insurance Regulatory Authority (SIRA) is part of the NSW Government’s Department of Customer Service (DCS). DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

SIRA regulates three statutory insurance schemes in NSW – Compulsory Third Party (CTP) insurance, Workers Compensation insurance and the Home Building Compensation Fund in NSW.

They focus on financial support and the treatment people need to recover from injury so they can return to their usual activities including work, affordability, and the effective management and sustainability of these insurance schemes.

This exciting opportunity to work in SIRA and to be part of a customer focused team looking after the interests of the NSW public provides you with excellent exposure across both the public and private sectors, 7-hour work days and other great benefits.

About the Role:

You will be leading a team to deliver on the key operating elements of the regulation of NSW Compulsory Third Party (CTP) Scheme, as the organisation is going through transformative change.

As part of the Premiums and Markets Team, this role is essential for wide-ranging responsibilities in its oversight of Scheme elements including premium filings assessments and the integrated platforms and technology supporting effective operation of the CTP Scheme, including the development and delivery of digital premium regulation capability.

Developing and maintaining key relationships with other regulators and NSW Government agencies like Transport for NSW and Service NSW is critical to the effective delivery of this role’s accountabilities.

People leadership and organisational capability development, including management of key programs of work and change management, are essential to this role.

To be successful in this role you will demonstrate:

  • Enthusiasm and a track record for driving the best outcomes for customers
  • Knowledge of CTP insurance (essential) and an understanding of private insurance underwriting and pricing practices (an advantage)
  • Proven people leadership experience and organisational capability development
  • Substantial stakeholder management capability, with a proven track record of establishing and maintaining collaborative relationships with internal and external stakeholders
  • Ability to flex from strategic initiatives down to technical detail and analysis
  • Sound understanding of project management and change management practice
  • Strong verbal and written communication skills (influencing and negotiation capability essential)

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, please contact John Killick on to have a discussion and for a detailed role description and job capability statement.

Based on our current Work, Health and Safety (WHS) requirements, and in line with our Mandatory Vaccination Policy, it is a condition of engagement for a role within Service NSW/Department of Customer Service that staff be fully vaccinated against COVID-19. Successful applicants will be required to provide proof of their COVID-19 vaccination status or have an approved medial contraindication certificate. Any relevant medical circumstances impacting on the ability to obtain a COVID-19 vaccination will be considered.

These requirements apply to both internal and external preferred candidates and must be completed prior to commencing in the position.

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working. The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an ability adjustment during the recruitment process, please notify us when applying.


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